Request Confirmed!

Your plumbing service request has been received and is being processed.

REF# {{ strtoupper($request->reference_number ?? 'PF-' . str_pad($request->id ?? 0, 6, '0', STR_PAD_LEFT)) }}

Client Name {{ $request->first_name }} {{ $request->last_name }}

Callback Phone {{ $request->phone }}

Service Requested {{ ucwords(str_replace('_', ' ', $request->service_type)) }}

Urgency {{ ucwords(str_replace('_', ' ', $request->urgency)) }}

Property Address {{ $request->city }}, {{ $request->zip_code }}

Preferred Schedule @if($request->preferred_date) {{ \Carbon\Carbon::parse($request->preferred_date)->format('M j, Y') }} @if($request->preferred_time) · {{ ucfirst($request->preferred_time) }} @endif @else Flexible / As soon as possible @endif

{{-- AI call notice --}} @if($request->ai_callback)

🤖

{{ config('plumbing.agent_name', 'Alex') }} Is Calling You Now @if(isset($synthflowStatus) && $synthflowStatus === 'queued') QUEUED @elseif(isset($synthflowStatus) && $synthflowStatus === 'failed') RETRY PENDING @endif

Our AI receptionist is placing a call to {{ $request->phone }}. Please answer — {{ config('plumbing.agent_name', 'Alex') }} will confirm your appointment, answer any questions, and make sure a technician is on the way.

Estimated call within 1–3 minutes of submission

@else

📞

We'll Call You Shortly

A team member will call {{ $request->phone }} within the next 30–60 minutes during business hours to confirm your request. {{ config('plumbing.hours', 'Mon–Fri 8am–6pm') }}.

@endif {{-- What happens next --}}

What Happens Next

AI Call — {{ config('plumbing.agent_name', 'Alex') }} calls to confirm details and answer questions

Technician Match — We assign the best-qualified plumber for your job

SMS Confirmation — You'll receive a text with technician name, ETA, and a tracking link

Service Complete — Technician arrives, provides upfront quote, performs the work

Submit Another Request Call Us Directly

A confirmation email was sent to {{ $request->email ?? 'your email address' }}